Privacy Policy

1. Introduction

Welcome to Fixenix ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, which include repairs for mobile phones, computers, laptops, and CCTV systems.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, contact details (phone number, email address), and address.
  • Device Information: Details about the device being repaired, including make, model, and serial number.
  • Service Details: Information related to the repair services provided, including service history and diagnostic details.
  • Payment Information: Payment details and transaction history related to the repair services.
  • Technical Information: IP address, browser type, and usage data collected from our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Improve Services: To process repair requests, provide customer support, and improve our services.
  • To Process Transactions: To handle payments and manage billing.
  • To Communicate with You: To send you updates about your repair status, service notifications, and promotional offers (if you have opted-in).
  • To Enhance User Experience: To personalize your experience on our website and ensure it is relevant to your needs.
  • To Comply with Legal Obligations: To meet legal requirements and enforce our terms and conditions.

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Encryption: Using secure encryption methods to protect sensitive data.
  • Access Controls: Restricting access to personal information to authorized personnel only.
  • Regular Audits: Conducting regular security audits and updates to ensure our systems are secure.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website or conducting our business, provided they agree to keep this information confidential.
  • Legal Requirements: We may disclose your information if required to do so by law or to comply with legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience. Cookies are small files placed on your device that help us understand your preferences and improve our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our website.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct or update any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You can opt-out of receiving promotional communications from us.

To exercise these rights, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: