Payment & Refund Policy

1. Payment Standards & Security

Fixenix ensures the highest security for all financial transactions. We use industry-standard encryption and secure payment gateways (Razorpay, Stripe) to process your service payments. All prices quoted on the site are in INR and include applicable GST unless stated otherwise.

2. Accepted Payment Methods

We accept the following payment methods for all repair and doorstep services:

• UPI (Google Pay, PhonePe, Paytm)
• Credit and Debit Cards (Visa, Mastercard, RuPay)
• Net Banking (Major Indian Banks)
• Digital Wallets
• Cash (Only for Home/Doorstep Services after successful repair)

3. Refund Eligibility

Refunds are processed based on the following criteria:

• If a repair service is cancelled before the technician is dispatched, a full refund will be issued.
• If a part replaced by Fixenix is found to be defective within the warranty period and cannot be repaired or replaced by our team, a full refund for that specific part will be issued.

4. Refund Timeline

Once a refund is approved by our management, it will be initiated within 3-5 business days. The actual amount may take 5-7 working days to reflect in your original payment method depending on your bank's processing time.

5. Non-Refundable Items

The following are generally non-refundable:

• Visiting/Inspection charges once the technician has reached your location.
• Service labor charges for repairs successfully completed.
• Software installation or data recovery service fees.