Payment & Refund Policy
Detailed documentation of our payment terms, billing cycles, and refund procedures.
Payment Standards & Security
Fixenix ensures the highest security for all financial transactions. We use industry-standard encryption and secure payment gateways (Razorpay, Stripe) to process your service payments. All prices quoted on the site are in INR and include applicable GST unless stated otherwise.
PCI DSS Level 1
CompliantAES-256 & TLS 1.3
Encryption3D Secure 2.0
AuthenticationAccepted Payment Methods
We accept the following payment methods for all repair and doorstep services:
Google Pay, PhonePe, Paytm
Visa, Mastercard, RuPay
All Major Banks
Paytm, Amazon Pay
Doorstep Services Only
Invoicing Available
Refund Eligibility
If a repair service is cancelled before the technician is dispatched, a full refund will be issued.
If a part replaced by Fixenix is found to be defective within the warranty period and cannot be repaired or replaced, a full refund for that specific part will be issued.
If we are unable to complete the repair despite our best efforts, a full refund of service charges (excluding diagnostic fees if applicable) will be processed.
Refund Timeline
Non-Refundable Items
Once the technician has reached your location, inspection fees are non-refundable.
Labor charges for repairs successfully completed are non-refundable.
Software installation, data recovery, and OS setup fees are non-refundable once completed.
For devices requiring extensive disassembly, diagnostic fees may apply if repair is declined.
Additional Payment Terms
All prices include applicable GST. Tax invoice provided with every service.
For business clients, net 15 payment terms available upon credit approval.
Contact Information
This Payment & Refund Policy was last updated on March 24, 2026. Fixenix reserves the right to modify this policy at any time. Changes will be effective immediately upon posting.
Effective Date: March 24, 2026