Privacy Policy
Your trust is our foundation. We protect your data with enterprise-grade security.
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Last updated:
March 24, 2026
Professional Commitment & Integrity
Fixenix ('Company', 'We', 'Our') places the highest value on the integrity of your personal and device data. We are committed to protecting your information in compliance with global data protection regulations (GDPR, CCPA). All our operations are built on transparency, security, and the preservation of your trust.
Data Architecture & Collection Framework
We adhere to the principle of data minimization—collecting only essential information:
Identity Metadata
Name, email address, mobile number, and postal address. Used for service delivery and verification.
Device Telemetry
Serial number, IMEI, battery health, storage capacity, and firmware version for diagnostics.
Service Interaction Logs
Repair history, diagnostic reports, service timestamps, and support chat transcripts.
Transactional Data
Payment method, invoice details, and billing history for secure transactions.
Data Usage Purposes & Processing
Processing repair requests, conducting diagnostics, and providing service updates.
Responding to inquiries, troubleshooting issues, and managing warranty claims.
Detecting and preventing fraudulent activities and unauthorized access.
Sending promotional offers and service reminders with explicit consent.
Data Retention Policy
Advanced Security Protocols
Encryption
AES-256 | TLS 1.3
Access Control
Biometric + RBAC
Physical Security
24/7 Monitoring
Staff Training
Quarterly Updates
Your Rights & Control
Request a copy of all personal data we hold about you.
Correct any inaccurate or incomplete information.
Request deletion of your personal data ('Right to be Forgotten').
Receive your data in a structured, commonly used format.
Contact Information
We continuously evolve our practices to meet the latest security standards. Material changes will be communicated via prominent notice.
Effective Date: March 24, 2026